Computer Info
Posts tagged Case
Improving Investigations With Case Management Software
Feb 13th
In a large company, it can be difficult to monitor the actions of each employee. Every organization is faced with a number of factors that put their company at risk. Risks vary between industries, however, one thing remains the same- employers are responsible for protecting their employees and providing them with a safe workplace. In some cases, accidents still happen, employees choose not to follow proper procedures and misconduct ensues. In these types of situations, companies will want to ensure they have an effective reporting system in place, as well as proper tools for conducting top notch internal investigations.
Our Story
At i-Sight, we understand the different pressures organizations are under to comply with regulations and conduct timely investigations. We developed i-Sight Investigation Software to meet a need we recognized within our own workplaces eleven years ago. Since then, we have continued to enhance our understanding of the issues companies face through speaking with our clients and prospects in order to create a solution that makes their job easier.
Closing the Gap
When an individual or company comes to us requesting more information, or a demonstration of i-Sight, many have identified gaps in their current systems, and are looking for a solution that can be built around the processes they already have in place. For example, at Underwriters Laboratories (UL), wanted a system that could handle large volumes of cases, was accessible from any location due to traveling investigators and would allow their current investigations team to handle increasing case volumes without having to add additional members to the team.
At UL, the ability to build a criminally enforceable case requires detailed tracking of information and coordination with law enforcement agencies. UL originally utilized a simple database; however, the application was not capable of capturing e-mails or attachments and didn’t provide investigators with a comprehensive “visual” of each case.
Be Prepared with Case Management Software for Investigations
Feb 10th
Every organization faces a variety of factors that put their company at risk. Risks may vary between industries, however, one thing remains the same- employers are responsible for protecting their employees and providing them with a safe workplace by mitigating these risks. In some cases, accidents still happen, employees choose not to follow proper procedures and misconduct ensues. In these types of situations, companies will want to ensure they have an effective reporting system in place, as well as proper tools for conducting top notch internal investigations.
Our Story
At i-Sight, we understand the different pressures organizations are under to comply with regulations and conduct timely investigations. We developed i-Sight Investigation Software to meet a need we recognized within our own workplaces eleven years ago. Since then, we have continued to enhance our understanding of the issues companies face through speaking with our clients and prospects in order to create a solution that makes their job easier.
Closing the Gap
When an individual or company comes to us requesting more information, or a demonstration of i-Sight, many have identified gaps in their current systems, and are looking for a solution that can be built around the processes they already have in place. For example, at Underwriters Laboratories (UL), wanted a system that could handle large volumes of cases, was accessible from any location due to traveling investigators and would allow their current investigations team to handle increasing case volumes without having to add additional members to the team.
At UL, the ability to build a criminally enforceable case requires detailed tracking of information and coordination with law enforcement agencies. UL originally utilized a simple database; however, the application was not capable of capturing e-mails or attachments and didn’t provide investigators with a comprehensive “visual” of each case.
According to Judith Lykins, manager, Anti-Counterfeiting Operations at UL:
Selecting a Case Management Software Vendor
Jan 26th
This is the third and final installment in our series on Allstate’s case management software selection process. Allstate’s Lyn Scrine and i-Sight’s Ray Gerard teamed up to present on the process Allstate went through when selecting and implementing i-Sight Case Management Software. This article focuses on the outcome of the process and the results i-Sight has helped Allstate generate since implementing the system.
Allstate’s Solution and Results
Allstate currently uses i-sight as their case management vendor. In choosing a case management software vendor, the company started the process by evaluating requests for proposals from about 10 or 12 vendors. From that group 5 were invited to to provide onsite demos of their products and Allstate selected the solution they felt best fit their needs. People included in the decision making process were HR professionals, corporate security, lawyers and IT. At Allstate, Lyn made it clear that specific access assignment was a major concern. The ability to assign a case or task to an investigator and their manager, then have it sent back once the task was completed was a requirement. Access controls help monitor who can see different types of information, meeting their confidentiality needs.
Lyn can now use the data collected to identify trends and respond to issues through employee training and communication to reduce future incidents. This also allows the company to reduce the opportunity for fraud, as schemes are identified and staff can be quickly notified. The quality of information gathered has improved significantly and due to case centralization, Lyn has access to all the information she needs- without having to chase it down. i-Sight will allow for workloads to be more evenly distributed, as case progress and closures are monitored and tracked in the system.
Security and Integration
Case Management Software Leads to Improved Investigations
Jan 23rd
Case management software addresses all of your needs to make investigations more manageable. By helping you stay on track and organized, case management software helps you comeplete thorough investigations, leaving nothing behind. Laws and regulations are clamping down on the way internal investigations are conducted. Here’s a list of some of the ways case management software helps investigators improve the quality of investigations:
1. Timely Investigation
As regulations are tightened and enforcement increases, companies are expected to provide reports on investigations in shorter periods of time. Should you fail to do so, you could be seen as negligent, placing a big strike against you if the case makes its way to court. Automatic alerts inform investigators of incoming case assignments and overdue or upcoming tasks, keeping you on the ball.
2. Centralized Case Information
You’ll never have to chase after other investigators to get their work ever again. All of your information stays in one place- and can be accessed from any location, as long as you have a connection to the Internet. Whether you’re working on an investigation by yourself or on a team, case management software allows you to keep all case information in a single file. You can track who has added what to the file and see which tasks are still outstanding. Electronic evidence can be directly attached to the case file. To keep track of physical evidence, i-Sight spits out bar codes to stick on physical evidence. In the case file, you can make notes about the evidence and where it is located.
3. Reduce Reporting Time
Pre-designed report templates make report writing quick and easy. Information from the case file is extracted and compiled into the template to ensure that all of your reports are consistent and thorough. Our drag and drop report writer lets you pick which sections need to be included in the report and with the click of a button, the report is ready for export or e-mail.
Case Management Software: Finding the Right Fit For Allstate
Dec 30th
This is part two in a three part series on the case management software selection process at Allstate. Companies should never have to compromise when it comes to case management. At i-Sight, we ask ourselves, what can we do that will make our case management solution different from the others? With a fully customizable, hosted software app, we are able to mold our product to your processes. This article discusses what you should look for when choosing between case management software vendors in order to pick a solution that is the right fit for your needs.
What To Look For In a System
The same case management system isn’t always going to be the best fit for each company. When deciding between case management software vendors, ask yourself a few questions:
What should my expectations be when selecting a case management software vendor?
What should we be looking for?
What tools and features will make my life easier?
Reporting and simplifying data analysis- capabilities that are not possible in Access or Excel, are important i-Sight features that caught the attention of the team at Allstate. Lyn knew what she wanted to do with the information she was collecting, but needed a simpler solution to assist her in making sense of the data.
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